Delivery & Shipping

 UK Delivery

 

We have a range of delivery options for our customers within the UK. Whichever service you choose, we always aim to dispatch your order the same day if your order is placed Monday-Friday before 2 pm, providing the item is in stock.

 

Express Delivery* - £7.50.

 

* Normally delivered next working day (dependent on postcode), delivered by DPD or Royal Mail Special Delivery. Premium service with DPD includes notification of a 1 hour delivery slot and the option to manage your parcel in transit. Royal Mail Special Delivery will arrive the next working day before 1 pm. Signature required. 

 

Saturday delivery – £10.95

 

Failed deliveries which are returned to us because the carrier is unable to complete 2 delivery attempts & receives no communication from the recipient incur a £15 return to sender fee which will be charged to the purchaser. 

 

Collect from our Whalley store - FREE (collection times: Monday-Saturday 9.30 am - 5.00 pm)

 

Free delivery exclusions: SALE items are charged as express delivery at £7.50. Garmin & Hamilton watches are charged at £12.50 and posted using a tracked and secure delivery service.

 

European & International Delivery

 

We aim to dispatch all European and International orders the same day, providing the item is in stock and the order is placed before 2 pm.

 

European Union - £12.99

 

Shipping to countries within the EU can take 2-7 working days. Heavy items may be charged at a higher rate but we’ll contact you if this applies.

 

Rest of World - £23.99

 

Shipping to all other countries can take up to 7 working days. Heavy items may be charged at a higher rate but we’ll contact you if this applies.

 

* If your country is not listed on the delivery options page, please contact us to discuss your order.

 

Tracking Your Order

 

Once your order has been dispatched, we’ll email you with the tracking details so you can follow its journey.

 

Packaging

 

All our items are sent in their relevant branded packaging, wrapped in our signature Sarah Layton tissue paper and dispatched in plain shipping bags or boxes depending on the order size. This allows for a discrete service, especially if you're buying for a present. 

 

Stock

 

In the unlikely event your item is out of stock, we’ll contact you with a new delivery date. You’ll have the opportunity to cancel your order at this point if you’re not happy with the time quoted.

 

If we are unable to supply an item we will contact you with an option to supply an alternative item or refund your payment.

 

Please note: No orders are dispatched on Saturday, Sunday or Bank Holidays. Any orders placed during these times will be dispatched on the next working day. Unfortunately we cannot accept responsibility for any international shipping delays due to customs or domestic carrier issues, however we will endeavour to assist wherever we can.